Grievance Redressal
We are here to resolve your concerns swiftly and fairly.
Our Commitment
At Aapka Credit, customer satisfaction is our top priority. We have established a robust Grievance Redressal Mechanism to address any complaints or concerns you may have regarding our services or our lending partners.
Level 1: Customer Support
If you have a query or complaint, your first step should be to contact our customer support team. They are equipped to handle and resolve most issues promptly.
- Email: support@prismcosmic.com
- Response Time: 24-48 business hours
Level 2: Grievance Redressal Officer (GRO)
If your issue is not resolved within 7 days by Level 1, or if you are dissatisfied with the resolution provided, you may escalate your complaint to our appointed Grievance Redressal Officer.
Grievance Redressal Officer
Name: [Officer Name]Email: grievance@prismcosmic.comPhone: +91 [Phone Number]Address: Prism Cosmic Private Limited, [Address Line 1, Address Line 2, City, State, PIN]
Level 3: Regulatory Escalation
If your complaint remains unresolved within 30 days of filing it with our GRO, or if you are unsatisfied with the final resolution, you may escalate the matter directly to the Reserve Bank of India (RBI) via the Complaint Management System (CMS) portal.